Bengaluru’s civic body, the Bruhat Bengaluru Mahanagara Palike (BBMP), has taken a significant step towards digitising municipal services by releasing approximately 2.2 million draft e-Khatas online. This pioneering move marks the first deployment of technology in citizen-facing municipal services among Indian metros, aiming to streamline property ownership documentation and enhance transparency.
BBMP Special Commissioner (Revenue) Munish Moudgil highlighted the uniqueness of Bengaluru’s property management system, stating that unlike many other states where property records are maintained by the Revenue department, the city corporation retains ownership records. This allows for more localised control and quicker access for property owners. Deputy Chief Minister has endorsed this ambitious initiative, which is part of BBMP’s ongoing efforts to modernise municipal administration. Moudgil, who oversees the conversion of traditional paper khatas into e-Khatas, urged citizens to complete their e-Khata requests over the next two to three months unless immediate property transactions necessitate expedited processing. The e-Khata system not only promises to improve transparency but also aims to prevent fraud and streamline the mutation process during property transactions. Citizens can easily access their draft e-Khatas online by visiting BBMP’s eAasthi portal, where property owners can find their details ward-wise, enhancing user experience and accessibility.
To support the transition to e-Khatas, BBMP has set up help desks at Assistant Revenue Officer (ARO) offices and will soon offer e-Khatas at Bangalore One Centres. The process enables property owners to submit details like sale deed numbers and Aadhaar eKYC online. However, any discrepancies may necessitate in-person interactions. This move not only simplifies property management but also reflects BBMP’s commitment to sustainability by reducing paper usage and enhancing digital accessibility.
