Gurugram Civic Body Resolves Property ID and Park Fund Complaints at Samadhan Camp
The Municipal Corporation of Gurugram (MCG), two long-standing complaints were resolved, showcasing the civic body’s commitment to addressing resident grievances in a timely and effective manner. Among the 15 complaints received during the camp, key issues related to property tax IDs and delayed park maintenance funds were promptly addressed.
One of the major issues that were resolved at the camp was raised by Manish Chahal, a resident of Sector 52, who had been struggling with a property tax ID duplication issue. Chahal, who had been following up on the matter for six months, explained that the duplicate property ID had caused significant inconvenience, particularly because his wife is battling cancer and he needed to focus on her medical treatment. Despite numerous visits to the MCG office and repeated complaints, the issue had remained unresolved.
Chahal’s complaint outlined the distress caused by the prolonged delays. “Since July this year, I have continuously followed up to resolve the issue. Despite my efforts, there has been no resolution or satisfactory response to date. My wife is a cancer patient and going through multiple follow-ups in hospital, and I have to spend more time there,” his complaint stated. The issue was addressed on the spot by Akhilesh Yadav, the Joint Commissioner who chaired the meeting. Yadav immediately directed the zonal taxation officer to resolve the dispute, and within 10 minutes, the issue was resolved. This swift resolution came as a huge relief to Chahal, who had been running from pillar to post for months. Yadav emphasized during the meeting that complaints related to essential services like sewage and sanitation should be prioritized. He also suggested that estimates should be prepared for complaints that require more time to resolve, ensuring that complainants are kept updated on progress. Another complaint brought up during the Samadhan Camp came from the Palam Vihar Block-C Residents’ Welfare Association (RWA), which had been waiting for park maintenance funds for nearly nine months. The maintenance of parks in their block had been assigned to the RWA by MCG, but the funds had not been disbursed, leaving the parks in need of care and attention.
Representatives from the RWA raised the issue with the horticulture department during the camp, seeking immediate action. This complaint highlighted how delays in fund distribution can impact local infrastructure and community spaces. Addressing the grievance, officials assured the RWA representatives that the issue would be taken up immediately, marking another positive outcome of the camp. The Samadhan Camp is part of MCG’s ongoing efforts to streamline grievance redressal processes and ensure that residents’ issues are resolved promptly. The initiative not only provides a platform for citizens to voice their concerns directly to officials but also helps in building trust between the civic body and the local community. By addressing a variety of complaints, from tax-related issues to maintenance delays, the camp plays a crucial role in improving the quality of services provided to Gurugram’s residents. The resolution of these two key complaints is just one example of how the Samadhan Camp is helping the MCG maintain its commitment to enhancing civic services. Moving forward, residents of Gurugram can continue to expect quick resolutions to their concerns as the MCG looks to improve communication, transparency, and responsiveness in addressing public grievances.
